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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jorge Gonzalez

February 26, 2024

5  out of  5 rating by Jorge Gonzalez
"Great service! Needed some documents for proof of insurance and got a speedy response for Chase. Highly recommend."
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Piper Jewell DeMoe

October 14, 2023

5  out of  5 rating by Piper Jewell DeMoe
"Derek is my agent & he always takes good care of us!"
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Courtnie Dulaney

September 21, 2022

5  out of  5 rating by Courtnie Dulaney
"These guys are amazing and pay the utmost attention to detail. Will go above and beyond to find you the perfect policy."
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Teresita.l Arnold.

June 8, 2022

5  out of  5 rating by Teresita.l Arnold.
"Jordan is amazing! Mr Allen goes above and beyond."
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January 10, 2022

5  out of  5 rating by AP PA
"These guys are so meticulous and caring. Chase is the man. He has coordinated with the apartment complex to ensure all the information was accurate and up to date. He got a quote so quickly and accurate, and he changed inputs on the phone to ensure I could fully be informed to choose the plan that best fit my needs. He also has checked in a few times just as good service to see if my new car was shipped and if we had a VIN to start the policy. Chase, in particular, has been a very calm, thorough and thoughtful person. Highly 10/10 recommend!"
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Hannah Lothrop

June 11, 2021

5  out of  5 rating by Hannah Lothrop
"Derek helped me when I was moving from my parents plan to my own plan. He was very transparent and helped me determine the best level of coverage for me as an individual. He also helped me bundle my renters insurance to save me some money and headache of using two providers. Any time I need anything from Derek, he gets back to me in literally 2 minutes. He is so fast, and helpful! Cannot recommend him highly enough!"
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Amber Lewis

February 24, 2021

5  out of  5 rating by Amber Lewis
"Derek went above and beyond what any insurance agent is ever obligated to do for a customer this week during the 2021 Snowpocalypse in Austin, TX!! I reached out after losing power early Monday morning and soon followed by access to running water to find out if my renter's insurance would covered anything towards a hotel until utilities were restored. As there was no damage to my unit, my policy would not cover any alternative housing. Knowing hotels were already booked within a 50 mile radius due to the storm with so many people seeking warmth, Derek opened his home to me and offered to let me stay in his guest room after hearing the temperature in my apartment had already dipped into the low 40s. He graciously hosted me and a few of his friends whom also lost power for several nights, refusing to take any compensation from any of us for the accommodations. Derek showed that his kindness and humanity go beyond his professional life by literally taking his work home with him. Derek Allen was my hero this week and this is why I love State Farm!!"
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Austin Locklear

February 18, 2021

5  out of  5 rating by Austin Locklear
"I moved my policies, both home and auto, to Derek at the beginning of the year. He was able to increase my coverage and lower my premiums. That would have been good enough there. But for those of you in Austin, who know what is happening with our winter storm right now, Derek went above and beyond. After days without water and rolling power outages, I finally ventured out to the store to stock up on supplies. My vehicle is not all wheel drive, but I figured I could make it as the store wasn’t far. I was wrong. As I pulled into the parking lot I got stuck in a patch of ice. I texted Derek and he didn’t recommend I call a tow service or tell me to leave it until the ice thawed, HE CAME AND TOWED MY CAR OUT HIMSELF! Not only that, he was there in about 15 minutes. WOW! I have never experienced this type of service from any agent, representative or broker. Derek went way above and beyond. I can assure you that he will have my business for life, and I will refer any and everyone that will listen to him. Thanks Derek!"
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Diego Hernandez

June 2, 2020

1  out of  5 rating by Diego Hernandez
"I gave a 2nd chance to State Farm after a couple years with my first bad experience. Well, the second time was as bad as the first one. You can tell the company don’t care about customers, neither their employees. The local agencies have to compete against corporate for customers and therefore they blame each other about issues and mistakes. Even the agent on this location is very rude and told me to better leave State Farm and I followed that for my good. When a company’s employees get to that point it is because it is very broken from the inside. If you don’t want to deal with mis-leading discounts and issues where agencies and corporate blame each other. I would not recommend State Farm to anybody ever."
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Melanie Manuel

November 19, 2019

5  out of  5 rating by Melanie Manuel
"Hands down the absolute best agent in town. Derek is completely hands on when you need something. I have my business insurance, cars and house covered through Derek. He was honest that he would not be the least expensive but would give exceptional service if needed. He has proven that multiple times in the past few years. He cares, is always responsive and helpful whenever we’ve needed something. He even stays professional and doesn’t make me feel silly when I ask a ton of crazy questions. Do yourself a favor and switch you will have an actual person to help you not a 1-800 number which can be extremely frustrating in your time of need. Thanks for everything Derek!"
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Amanda Kne

March 21, 2019

5  out of  5 rating by Amanda Kne
"Derek is always willing to dedicate time to answer my (sometimes silly) questions about insurance, assisted me in selecting the best insurance options for my family, and patiently helped me navigate the waters after an accident this past week. I have never felt more taken care of by an insurance provider!"
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Michael Dye (Velocity)

January 21, 2019

5  out of  5 rating by Michael Dye (Velocity)
"State Farm was able to give me a great quote on Auto, and work with me on insuring some other valuables. The roadside assistance was GREAT when I had to use it today, saving me $250+ on a tow. Highly recommended, A+."
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Mary Parker

November 2, 2017

5  out of  5 rating by Mary Parker
"Derek Allen is everything you want in an insurance agent. He gets the job done! He will get the answer, and quickly. No nonsense here! He is also very friendly and will put you at ease in the event if a stressful claim, situation, etc. Highly recommend!"
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Selim Havan

July 11, 2017

5  out of  5 rating by Selim Havan
"Very friendly and helpful people!"